Respecting your privacy
- Important facts about the information we collect from you,
- Our policies in regards to handling personal information, and
- What information we collect; and how it is stored, used and shared
What personal information do we collect and store? We will only collect personal information about you, from you, if it is reasonable and practical to do so and provided voluntarily by you. We may ask for personal details such as your name, address, telephone number and/or e-mail address in order to provide a good/service.
Some examples of where we may need these details are to facilitate memberships, classes and when you opt-in to receiving marketing communications from MCI.
We only collect information that you tell us, such as via an online form when signing up for membership, or email. Please note, we may record your email address if you send us an email. We reserve the right to include your email address in a direct marketing database used for marketing communications, from which you can unsubscribe if you wish.
MCI takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored. You are usually under no obligation to provide any information to us. If you choose to withhold information that we request, we may not be able to provide you with the goods and services that depend on the collection of that information, especially if required by law.
How is personal information used?
The personal information that we ask for is generally used to provide goods or services to you. We may use your personal information in other ways to provide you with superior service, including marketing communications. You have the right to restrict our use of your information to the main purpose for which we have collected your personal details.
When is personal information shared? We may need to provide your personal information to third parties where necessary to fulfil the delivery of goods and services. Third parties may include financial institutions, web-hosting organisations and information technology service providers. We will not use or sell your information for marketing purposes without your consent (expressed or implied). Where personal information is disclosed to third parties, MCI will undertake to ensure that they undertake to protect your privacy and will only authorise them to use your personal information for the purpose that we supplied it to them. We are required under law to share information with recognised authorities, regulatory bodies, governments and organisations such as banks to investigate possible fraud or other unlawful activities.
All online credit card payments are made via a third party, secure payment gateway. Our e-commerce sites use a process called Secure Sockets Layer (SSL) technology. We use industry standard 128 bit encryption. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted. We do not store your credit card details in any way.
The MCI website uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. You can deactivate, or activate cookies in your browser settings.
Access to your personal information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law) upon request.
If you require access to your personal information, please email firstname.lastname@example.org. Of course, before we provide you with access to your personal information we will require some proof of identity. There is no fee for requesting access. For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.
If you need to update your information (eg. if you change your address), please do so on our website or email email@example.com so we can make the change.
If you do not wish to receive news, future classes, special offers or other direct marketing from MCI, please email firstname.lastname@example.org